Effective Date: November 10, 2023
At SaferHome, your satisfaction is our priority, and we aim to provide a transparent and fair experience. Please carefully read and understand our Cancellation and Refund Policy, encompassing both our services and e-commerce store transactions.
1. Non-Refundable Services
Fees paid for SaferHome services, once successfully submitted, are non-refundable. This includes charges for home disaster risk assessments and vulnerability analyses. If you have concerns about specific services, please reach out to our support team for assistance.
2. Refund for Unsuccessful Transactions
In the event of unsuccessful transactions, initiated refunds will follow guidelines and timelines outlined by relevant regulatory bodies. We are committed to promptly processing refunds for transactions that do not result in successful service delivery.
3. Home Assessment and Analysis Policies
Before engaging in our services, please review any specific “Cancellation/Refund Policy” provided on the respective service page. Some services may have policies that supersede the general site/app-wide policy, especially for certain assessments. Please check for any potential deviations in service-specific policies.
4. Refundable Caution Deposit
Refundable caution deposits, if applicable, become eligible for a refund after a lock period of 12 months. This holding period ensures compliance with SaferHome’s terms and conditions. Following the completion of this 12-month lock period, the refund process will be initiated.
5. E-commerce Store Refund Policy
a. Product Returns: If you have made purchases from our e-commerce store and wish to return products, refer to the individual product’s return policy outlined on the respective product pages. Each product may have specific terms regarding returns, including timelines and conditions.
b. Refunds for Returned Products: Once we receive and inspect a returned product, the refund process will be initiated in accordance with the product’s return policy. Refunds will be processed to the original payment method used for the purchase.
6. Contact Us
For any questions or concerns about our Cancellation and Refund Policy, feel free to contact us at support@saferhome.in. Our team is here to assist you.
Last updated: November 10, 2023
This Cancellation and Refund Policy governs both SaferHome services and e-commerce store transactions. Familiarize yourself with these terms before engaging in our services or making purchases. Your understanding ensures a smoother experience with SaferHome.